Technical FAQs
Last updated
Last updated
The Great Wave AI Platform is built as a Cloud Native SAAS solution. We do however offer a self hosted version. Please use our Contact section to get in touch.
We are hosted in Microsoft Azure which is fully backed by the same compliance controls Microsoft itself uses. For a full library of compliance artifacts please see
All compute and data storage is held with the UK SOUTH (London) data center, including the use of Azure Open AI. Only data on the edge, i.e., between the user location and the internet, is outside of our network.
Our platform is protected by a Web Application Firewall (WAF) which has an industry-aligned rule set of over 190 rules to detect and block threats. We also adopt DevSecOps practices and adhere to the OWASP Top Ten guidelines, including conducting regular self-penetration tests to ensure robust security.
Yes, all customer data is encrypted at rest and in transit
In transit we use HTTPS to encrypt all traffic served between our components and end users
At rest all data is 256-bit AES encrypted and is FIPS 140-2 compliant.
Users enter their details on the front end, which sends this information securely over HTTPS to our API server. The server verifies the credentials and responds with a JWT token, expiring in 24 hours. The front end stores this token and uses it to authenticate subsequent requests to the server.
We perform automated regular backups of all critical data to ensure data integrity and availability.
Our platform is continuously monitored using advanced monitoring tools to detect and respond to potential functional and security issues in real time. We have a dedicated team that handles monitoring, incident response, and ensures compliance with our security policies.
In the event of an incident, we have a comprehensive incident response plan in place. This includes identifying and containing the incident, eradicating the cause, recovering affected systems, and conducting a post-incident review to prevent future occurrences.
Email Address: If you need direct support or have specific questions that require attention, you can email us at Support@greatwave.ai. This is our primary channel for handling user inquiries, technical issues, or any other assistance you might need.
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